This Privacy Policy explains how Cycle Remedy handles personal data in connection with its bicycle repair workshop services and website use. It describes the types of information we collect, the reasons we process it, when it may be shared, and the choices and rights that may apply.
This summary highlights how to navigate the information provided in this policy.
Subject to legal limits, you may ask to access, correct, update, or delete certain personal data, and you may object to or restrict some processing where applicable. You may also request information about how your data is used and whether it has been shared in the course of our operations.
To protect privacy, we may need to verify your identity and confirm the details of your request before responding. If a request cannot be fully granted, we will explain the reason where permitted by law. Some records may need to be retained for accounting, legal, or service documentation purposes.
We retain personal data for the period needed to manage inquiries, complete repairs, maintain service records, handle payment and accounting matters, and meet legal obligations. When data is no longer required, we delete it or anonymize it where appropriate. Some records may be kept longer if a legal duty, dispute, or operational need requires it.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to make the update visible on the website or through another suitable channel.
Use the contact details below for questions about this notice or the handling of personal data.
We may process contact details, service request information, bicycle intake details, inspection notes, quote approvals, payment-related records, and website usage data. Where needed for service handling, we may also process information about the bicycle, requested repairs, parts compatibility, and collection or service summary records.
We receive data directly from you when you contact us, submit a form, arrange a booking, or bring in a bicycle for service. We also generate records during intake, inspection, repair, quality checks, and collection. Some technical data may be collected automatically when the website is used.
We may use essential cookies to support page operation and form submission, and functional cookies to remember basic preferences. Limited analytics or performance cookies may be used to understand site use and improve reliability. Cookie data is handled as technical information and is not used to identify you unless combined with information you provide.
You may manage cookies through your browser controls and, where available, through site settings. Disabling some cookies may affect form functions, session handling, or basic site performance. We do not rely on cookies to collect more information than is needed for ordinary website operation.
We use personal data to respond to inquiries, schedule and manage bicycle intake, assess service needs, prepare and confirm quotes, carry out repairs and adjustments, coordinate parts and collection, issue service summaries, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to maintain security, diagnose errors, and improve site performance.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where parts or related services are involved, we may also share limited information with suppliers or technical partners to confirm compatibility, availability, or service coordination. These parties may use the data only for the services they provide to us.
We may disclose personal data when required to comply with law, a court order, or a lawful request from public authorities. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the workshop, our customers, or others.
